Payment & shipping

Prices and delivery charge

The prices displayed at stitchedcreatures.com include the statutory Value Added Tax but do not include a delivery charge. The cost for each delivery method is clearly indicated during the check-out process. 

Shipping will be done by PostNL, and the costs are depending on the weight and size and of your package, and to which country they have to deliver.

Package within the Netherlands with Track & Trace: 7.25 euros

Letterbox package within the Netherlands: 4.50 euros

We only ship within the EU, it concerns these countries:

EUR 1: Belgium, Denmark (excl. Faroe Islands and Greenland), Germany, France (incl. Corsica and Monaco), Italy (excl. San Marino and Vatican City), Luxembourg, Austria, Spain (incl. Balearic Islands, excl. Canary Islands) Islands), United Kingdom (excluding Gibraltar and the Channel Islands), Sweden.

Package within the EU with Track & Trace: 13.00 euros

Ordering/conclusion of contract

The ordering options available to you are via stitchedcreatures.com. Once you have placed your order, if you have supplied us with your email address, you will receive an email confirmation. If for any reason we are unable to fulfill your order, we will let you know at the earliest opportunity. If we have already received payment for such order, we will attempt to refund the applicable amount using the same method used to make the payment. If, for any reason, alternative arrangements are necessary, Stitched Creatures will contact you to settle the refund.

Delivery

Stitched Creatures exercises the utmost diligence in accepting and processing orders and will endeavour to deliver your order to your home address, in accordance with your selected delivery option. 

Stitched Creatures endeavours to dispatch orders in the fastest possible time and in the order in which they are placed. We aim to deliver within 3 to 5 days following confirmation of an order, unless otherwise agreed. Though we aim to deliver within the communicated time frame, delivery may take longer due to unexpected events. In the unlikely event the delivery time exceeds 30 days, you may cancel your order.

Before you place your order, you will be informed of the expected delivery details. Once you have placed your order, if you have supplied us with your email address, you will receive an email confirmation with your expected delivery details.

You will find the full delivery policy at stitchedcreatures.com.

If your order does not arrive by the scheduled date, please contact Stitched Creatures.