Right of withdrawal
Withdrawal of Order
You may cancel or return your order from the date you place the order until 28 days after receipt of the ordered items. If you have been charged for the items, you will receive a refund which will include Stitched Creatures standard delivery costs. Should you choose to keep certain items and only partially cancel your order, the delivery cost will not be refunded. You will find the full return policy at stitchedcreatures.com.
If you wish to cancel or return your order, please provide us with notice in writing by e-mail, and return the item(s) to us as set out in section 6 (Returns) below within the 28 day period set forth in section 5.1 above. We will provide a refund attempting to use the same method used to make the payment as soon as possible and at the latest within 14 days of receiving your notice of cancellation, provided we have received the items or evidence of you having sent back the items. Another payment method may be used for the refund, provided that you consent to such change; in any case this will not generate any additional charges.
If the item you have received is defective, please notify Stitched Creatures promptly and return the item in accordance with section 6 (Returns) below. Stitched Creatures will, for any products deemed defective, provide a full refund. The provisions set forth herein do not limit any applicable statutory rights.
Stitched Creatures guarantees a full refund of the returned items in accordance with section 5 (Withdrawal of Order), provided that all items are returned in the same condition they were in upon your receipt. This means the items should not have been damaged, soiled, washed, altered or worn (other than to try the item on) and that any labels or tags should be intact.
Shipping costs will be payed back after you have returned your complete order. It could take up to 14 days to process the refund.